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Evola CSM / Security features

Our platform is fortified with enterprise-grade security measures, ensuring that your information remains confidential, protected, and compliant with industry regulations. Explore how Evola CSM is your trusted partner in securing customer data.

Enterprise-Grade Role-Based Access Control

Evola CSM implements robust role-based access control, defining permissions and hierarchical accessibility. This ensures that every team member has access only to the information and functionalities necessary for their role. Safeguard customer data by restricting access to authorized personnel, minimizing the risk of unauthorized exposure.

Profile Permissions for Data Export Prevention

Maintain control over data export with Evola CSM's profile permissions. Prevent data export for specific users or user groups, ensuring that sensitive information stays within the confines of your platform. This feature adds an additional layer of protection, especially for data that requires strict confidentiality.

Comprehensive Data Activity Logging and Audit Trails

Trace every interaction and modification with Evola CSM's comprehensive data activity logging and audit trails. Monitor user actions, changes to customer records, and system activities. This transparency not only enhances accountability but also acts as a crucial tool for identifying and addressing any potential security concerns.

Alerts for Policy Breaches and Unauthorized Access

Evola CSM is equipped with alert mechanisms that promptly notify administrators of policy breaches or unauthorized access attempts. Stay informed about potential security threats in real-time, allowing your team to respond swiftly and effectively. This proactive approach ensures that any security incidents are addressed before they escalate.

Data Encryption for Enhanced Confidentiality

Evola CSM employs data encryption to enhance the confidentiality of customer information. Data in transit and at rest is encrypted, protecting it from unauthorized access. This additional layer of security ensures that even if a breach were to occur, the encrypted data remains unreadable and unusable.

API Access Controls for External Integrations

Manage external integrations securely with Evola CSM's API access controls. Define specific access permissions for external systems and applications, ensuring that only authorized interactions occur. This granular control over API access safeguards against potential vulnerabilities that may arise from external integrations.

Regular Security Audits and Compliance Checks

Evola CSM conducts regular security audits and compliance checks to ensure that our platform adheres to the highest security standards. Stay confident in the knowledge that your customer data is managed in compliance with industry regulations and best practices. We prioritize ongoing improvements to uphold the security of your information.

Data Backups for Continuity and Recovery

Evola CSM employs regular data backups to ensure business continuity and quick recovery in the event of data loss or system failure. This proactive measure safeguards against potential data disasters, allowing for rapid restoration and minimizing potential disruptions to your customer service operations.

Join the Secure Future with Evola CSM

Elevate your confidence in managing customer data with Evola CSM's Security features. From role-based access control to data encryption and regular security audits, our platform ensures that your customer information is fortified against potential threats. Partner with us in creating a secure and trustworthy customer service environment.