Evola CSM simplifies the collection of customer feedback across various channels. Whether through your website, mobile apps, or email, our platform ensures that you can capture valuable insights at every touchpoint. This multi-channel approach provides a comprehensive view of customer sentiment, helping you understand their experiences across different interactions.

Choose from a range of relevant metrics to evaluate customer feedback effectively. Evola CSM supports popular metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), Goal Completion Rate (GCR), and Customer Effort Score (CES). Tailor your feedback collection to align with your specific goals and gain deeper insights into the aspects that matter most to your customers.

Customer feedback is a dynamic source of information. Evola CSM enables ongoing analysis to track changes and identify optimization opportunities. Stay agile and responsive to shifting customer expectations, ensuring that your business is always aligned with evolving needs.

Evola CSM goes beyond data collection – we help you close the feedback loop effectively. Categorize feedback, assign tasks, set timescales, and harmonize actions across your organization. Transform customer insights into tangible results, fostering a culture of continuous improvement and demonstrating your commitment to customer satisfaction.

Dive into personalized reporting with Evola CSM's comprehensive analytics tools. Gain actionable insights through visually engaging reports and dashboards. From individual feedback trends to overarching themes, our reporting ensures that your team has the information needed to make informed decisions and prioritize improvements effectively.